This Website, www.arkabound.com, is owned and operated by ARKABOUND, a sole proprietorship of Ishita Garg, having its principal place of business at Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India (GSTIN: 07CEZPG5097N1ZE). Throughout this Website, the terms “we”, “us”, “our” and “Company” refer to ARKABOUND. The Company makes available this Website, including all information, tools, products and services offered through it (collectively, the “Services”), to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting the Website and/or purchasing anything from us, you engage with our Services and agree to be bound by the following terms and conditions (these “Terms”), including the Privacy Policy, the Shipping Policy and the Refund Policy, each of which is incorporated herein by reference. These Terms apply to all users of the Website, including without limitation browsers, customers and contributors of content.
Please read these Terms carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions set out herein, you may not access the Website or use any of the Services. These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and do not require any physical or digital signature.
Any new features or tools added to the Website shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates on the Website. It is your responsibility to check this page periodically. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
Our Website is built on the WordPress content management system and is hosted by Hostinger, and our online store functionality is provided through WooCommerce.
By agreeing to these Terms, you represent that you have attained the age of majority (eighteen (18) years) and are competent to contract under the Indian Contract Act, 1872, or that you are using the Website under the supervision and with the consent of a parent or lawful guardian who accepts these Terms on your behalf.
You may not use our products or the Website for any illegal or unauthorised purpose, nor may you, in the use of the Services, violate any laws applicable in your jurisdiction (including, without limitation, copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms shall result in the immediate termination of your access to the Services.
We reserve the right to refuse service to any person, for any lawful reason, at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, the use of the Services, or access to the Services, without our express written permission.
The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.
We are not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon, or used as the sole basis for making decisions, without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.
The Website may contain certain historical information, which is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time but have no obligation to update any information on it. You agree that it is your responsibility to monitor changes to the Website.
Certain products may be available exclusively online through the Website, may be offered in limited quantities, and are subject to return or exchange only in accordance with our Refund Policy and Section 8 of these Terms.
We have made every effort to display as accurately as possible the colours, textures and images of our products. We cannot, however, guarantee that your device display of any colour will be accurate. Many of our products are handmade or produced in small batches; accordingly, minor variations in colour, finish, shape, weight and fragrance throw are inherent characteristics of such products and shall not constitute a defect. Burn times and scent descriptions are approximate and depend on usage and ambient conditions.
We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product made on the Website is void where prohibited.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Services, save as required by applicable law.
All prices are stated in Indian Rupees (INR) and are inclusive of Goods and Services Tax, as indicated at checkout. Applicable shipping charges, if any, are displayed before payment.
Orders may be placed on a cash-on-delivery (“COD”) basis where that option is made available at checkout. We reserve the right to withdraw the COD option for any order, pin code or customer, and to require prepayment where previous COD orders from the same customer or address were refused or not accepted on delivery.
An order confirmation communicated by e-mail does not constitute final acceptance of your order. We reserve the right to refuse, limit or cancel any order in our sole discretion, including without limitation orders placed by or under the same customer account, the same payment instrument, or the same billing or shipping address, and orders that appear to be placed by dealers, resellers or distributors. Where we cancel an order for which payment has been received, the amount paid shall be refunded in full to the original payment method. We may attempt to notify you of any such change or cancellation using the e-mail address, billing address or telephone number provided at the time of the order.
You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website, and to promptly update such information so that we may complete your transactions and contact you as needed.
We ship across India through third-party courier partners engaged via Shiprocket. Dispatch ordinarily takes two to three (2-3) working days from confirmation of the order, and delivery ordinarily takes seven to ten (7-10) working days from dispatch, depending on the delivery location.
All dispatch and delivery timelines are estimates only and are not guaranteed. We shall not be liable for any delay or failure in delivery caused by courier partners, adverse weather, strikes, restrictions imposed by authorities, or any other circumstance beyond our reasonable control.
You are responsible for furnishing a complete and accurate delivery address and contact number. Any costs incurred for re-delivery arising from incorrect or incomplete details furnished by you may be recovered from you. Risk in the products shall pass to you upon delivery. Further details are set out in our Shipping Policy.
An order may be cancelled by written request to hello@arkabound.com, quoting the order number, at any time prior to dispatch. Once an order has been dispatched, it cannot be cancelled.
In view of the fragile and consumable nature of candles and home décor products, and for reasons of hygiene and safety, we do not accept returns or exchanges on account of change of mind, or in respect of any product that has been used, lit, altered or damaged after delivery.
Where a product is received damaged, broken, defective or materially different from the product ordered, you must notify us in writing at hello@arkabound.com within forty-eight (48) hours of delivery, quoting the order number and furnishing clear photographs and an unboxing video of the package and product. Upon verification, we shall, at our discretion, replace the product or refund the price paid. Failure to notify us within the stated period may result in the claim being declined.
Approved refunds shall be credited to the original mode of payment within five to seven (5-7) working days of approval. In respect of cash-on-delivery orders, refunds shall be made by bank transfer or UPI to the account details furnished by you. Products purchased at a discount or during a sale are final sale and are not eligible for return, exchange or refund, except for damaged, defective or incorrect products reported in accordance with this Section, as indicated on the product page. Nothing in this Section shall affect any right that you may have under the Consumer Protection Act, 2019 or any other applicable law which cannot be excluded by agreement. Further details are set out in our Refund Policy.
Candles involve an open flame and must be used with due care. By purchasing and using our products, you agree to follow the safety instructions printed on the product and packaging, and, without limitation, to observe the following:
LED and flameless candles: Where we supply LED or other battery-operated flameless candles, the following additional conditions apply. You agree to use them in accordance with the instructions on the product and packaging and, without limitation, to observe the following:
To the fullest extent permitted by law, we shall not be liable for any loss, damage or injury arising from the misuse of a product or from failure to follow the foregoing instructions. Persons with known fragrance sensitivities or allergies are advised to review product information before purchase and use.
All content on the Website, including without limitation the ARKABOUND name, logo and trade dress, product designs, photographs, text, graphics, packaging and layout, is the property of the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Designs Act, 2000 and other applicable laws. No license or right is granted to you in respect of any such content, except the limited right to view the Website for personal, non-commercial purposes. You shall not copy, reproduce, modify, distribute, display or otherwise exploit any such content without our prior written consent.
If, at our request or otherwise, you send us creative ideas, suggestions, proposals, reviews, photographs or other materials, whether online, by e-mail, through social media or otherwise (collectively, “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates the intellectual property rights of any party or these Terms.
You agree that your Comments shall not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, and shall not contain any unlawful, abusive or obscene material or any computer virus or other malware. You may not use a false e-mail address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We assume no responsibility or liability for any Comments posted by you or any third party.
We may provide you with access to third-party tools, which we neither monitor nor control. Such tools are provided “as is” and “as available”, without any warranty, representation or condition of any kind and without endorsement, and we shall have no liability arising from or relating to your use of them. Any use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which they are provided by the relevant third-party provider.
Certain content, products and services available through the Website may include materials from third parties, and the Website may contain links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any such materials or websites, and shall have no liability for any harm or damage related to any transaction made in connection with them. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.
Your submission of personal information through the Website is governed by our Privacy Policy. Please refer to it for more details.
Occasionally there may be information on the Website or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate, at any time and without prior notice (including after you have submitted your order). Where an order is cancelled on this ground after payment, the amount paid shall be refunded in full. We undertake no obligation to update, amend or clarify information on the Website, except as required by law.
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Website or its content:
We reserve the right to terminate your use of the Website for violation of any of the prohibited uses.
We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free, or that the results obtained from the use of the Services will be accurate or reliable.
Except as expressly stated by us, and to the fullest extent permitted by applicable law, the Website and all products and Services delivered to you through it are provided “as is” and “as available”, without any warranty or condition of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, durability or non-infringement.
To the fullest extent permitted by applicable law, in no event shall the Company, its proprietor, partners, directors, officers, employees, agents, contractors, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special or consequential loss or damage of any kind, including without limitation loss of profit, revenue, savings or data, arising from your use of, or inability to use, the Services or any product procured through the Services, whether based in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such loss. Our aggregate liability in respect of any claim relating to an order shall not exceed the amount paid by you for that order. Nothing in these Terms excludes or limits any liability or any right of a consumer which cannot be excluded or limited under the Consumer Protection Act, 2019 or any other applicable law.
You agree to indemnify, defend and hold harmless the Company, its proprietor, partners, directors, officers, employees, agents, contractors, licensors, suppliers and service providers from and against any claim, demand, loss, liability or expense, including reasonable legal fees, made by any third party arising out of or relating to your breach of these Terms or the documents incorporated herein by reference, or your violation of any law or of the rights of any third party.
We shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent caused by events beyond our reasonable control, including without limitation acts of God, natural disaster, epidemic, war, riot, strike, governmental action or restriction, supply-chain disruption, and failure of internet, payment or courier services.
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provision.
The obligations and liabilities of the parties incurred prior to the date of termination shall survive termination of these Terms for all purposes. These Terms remain effective unless and until terminated by you or by us. You may terminate these Terms at any time by notifying us that you no longer wish to use the Services, or by ceasing to use the Website. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate these Terms at any time without notice and/or deny you access to the Services (or any part thereof), and you shall remain liable for all amounts due up to and including the date of termination.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on the Website or communicated in respect of the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written. Any ambiguity in the interpretation of these Terms shall not be construed against the party that drafted them.
These Terms, and any separate agreement under which we provide you with the Services, shall be governed by and construed in accordance with the laws of India. Subject to any non-excludable rights available to you as a consumer under applicable law, the courts at New Delhi shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. In the event of any dispute, you agree to first notify us in writing at the address below so that the parties may attempt in good faith to resolve the matter amicably.
You may review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on the Website. The version in force on the date on which you place an order shall apply to that order. It is your responsibility to check the Website periodically for changes, and your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Questions about these Terms should be sent to us at hello@arkabound.com. Our contact information is as follows:
Company: ARKABOUND (sole proprietorship)
Address: Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India
E-mail: hello@arkabound.com
Telephone: +91 98701 12172
GSTIN: 07CEZPG5097N1ZE