We want you to be happy and satisfied with your purchase but as most Arkabound pieces are candles and delicate décor products, we do not accept returns or exchanges for change of mind. A return or replacement may only be requested if your item arrives damaged, defective or incorrect

A defect means a manufacturing or functional issue that prevents the product from performing as intended. Minor variations in colour, finish, texture or detailing are a testamanet to the hand-made nature of our products and are not considered defects

If you receive a damaged or incorrect item, please write to us at hello@arkabound.com within 7 days of delivery with clear photographs of the product and packaging. Please keep all original packaging until your request has been reviewed.

Once verified, we’ll arrange the appropriate replacement or refund.

Orders are usually processed within 2-3 working days and delivered within approximately 7-15 working days, depending on your location and courier serviceability

During launches, festive periods or high-volume sale periods, delivery may take slightly longer

You’ll receive an order confirmation email as soon as your order is successfully placed. Once your order has been dispatched, we’ll send you a shipping confirmation email [Where tracking is available through our delivery partner, the tracking details will also be shared with you]

We deliver to most serviceable pin codes across India. Delivery availability will be confirmed based on the shipping address entered at checkout

Applicable shipping charges, if any, will be displayed at checkout before you complete your payment.Any complimentary-shipping threshold or promotional shipping offer will also be reflected at checkout.

Please ensure that the shipping address and contact number provided with your order are accurate.If an order is returned to us due to an incorrect address, repeated unsuccessful delivery attempts or refusal to accept the shipment, additional shipping charges may apply if you would like the order to be re-dispatched.

Yes, we offer international shipping, subject to destination and courier availability.

Please note that wax-based products may face international shipping restrictions from India. We recommend contacting us before placing an order to confirm shipping eligibility.

Any applicable customs duties, taxes or import charges are the responsibility of the recipient.

Since most of our products are hand-finished, minor variations in colour, finish, texture or detailing are part of their character, not defects. These subtle differences are part of what makes each piece uniquely yours.

Materials vary across products and collections and may include polyresin, ceramic, iron and other materials selected for their finish, durability and design. The exact material used will always be mentioned on the individual product page.

Arkabound products are designed in India and brought to life by skilled manufacturing partners across Europe and Southeast Asia. Each maker is chosen for what they do best, bringing together a curated collection for your space

Our taper candles are designed for a clean,dripless burn when used correctly. Keep them upright, away from drafts such as fans, open windows and air vents, and trim the wick before each use.
For complete burn and safety guidance, please refer to our Candle Care Guide.

Our taper candles use a fully refined paraffin-soy wax blend for a clean, dripless burn. We add plant-based stearic acid for strength and durability, use quality wicks for a steady burn, and skip synthetic dyes altogether

Wipe with a soft, dry cloth. Avoid soaking, abrasive cleaners or scrubbing, as these can damage the finish. Allow wax to cool and harden before gently lifting it off. Avoid sharp tools, as they can scratch the finish. Place on a stable, level surface and make sure your candles fit securely before lighting.

Keep them in their box until they go into their holders, so they stay dust-free and in one piece. Trim the wick short before every lighting, burn them in a well-ventilated room away from draughts, and never leave a lit candle unattended or within reach of children or pets.

Wipe with a soft, dry cloth and keep away from water, heat and direct sunlight to protect the finish.
Insert batteries following the + and − markings, and remove them before storing for longer periods. To switch off, gently loosen the bottom cap, leaving it attached.
If the flame comes loose, switch off and gently ease it back into place. Don’t pull the wire or force the flame.

Yes. Any piece can be gift-wrapped for ₹150 with wrapping paper, ribbon and a gift card carrying your personal message. To send it directly to someone, enter their details as the shipping address at checkout.

Tell us who it’s for, the occasion, and your budget. Get in touch [here], and we’ll help you pick.

Yes. Contact us [here] with your quantity, budget and required delivery date, and we’ll help you plan your gifts.