Last updated: 26 October 2026
This Shipping Policy applies to all orders placed on www.arkabound.com (the “Website”) with ARKABOUND, a sole proprietorship of Ishita Garg, having its principal place of business at Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India (“we”, “us”, “our”). It forms part of, and shall be read together with, our Terms and Conditions, Refund and Cancellation Policy and Privacy Policy. By placing an order on the Website, you agree to this Shipping Policy.
We ship across India through third-party courier partners engaged via Shiprocket. Delivery is subject to the serviceability of the delivery pin code by our courier partners. If your pin code is not serviceable, we shall inform you and either cancel the order or help you provide an alternative address. Where an order that has been paid for is cancelled on this ground, the amount paid shall be refunded in full.
Orders are dispatched within two to three (2-3) working days from confirmation of the order. Working days exclude Sundays and public holidays. Orders placed on a Sunday or public holiday are processed on the next working day.
Dispatch timelines may be extended during sale periods, festive seasons and periods of high demand. Where a delay in dispatch is expected, we shall endeavour to inform you.
Delivery is ordinarily completed within seven to ten (7-10) working days from the date of dispatch, depending on the delivery location. The delivery timelines stated are estimates only and are not guaranteed.
Applicable shipping charges, if any, are displayed at checkout before you make payment. The shipping charges shown at checkout are final for that order.
Once your order has been dispatched, tracking details shall be shared with you on the email address or telephone number provided at checkout. You may use these details to track the progress of your shipment on the courier partner’s tracking page.
Cash on delivery (“COD”) is available on eligible orders where that option is shown at checkout. For COD orders, the order amount is payable to the courier executive at the time of delivery. We reserve the right to withdraw the COD option for any order, pin code or customer, and to require prepayment where previous COD orders from the same customer or address were refused or not accepted on delivery.
You are responsible for providing a complete and accurate delivery address, pin code and telephone number. Please keep your phone reachable, as courier partners may contact you to coordinate delivery.
If delivery cannot be completed because of an incorrect or incomplete address, an unreachable telephone number, or refusal or non-acceptance of the shipment, the shipment may be returned to us. In such a case, we may, at our discretion, re-ship the order at additional cost to you or cancel the order. Where a prepaid order is cancelled, the refund shall be processed in accordance with our Refund and Cancellation Policy.
We shall not be liable for any delay or failure in delivery caused by courier partners, adverse weather, strikes, restrictions imposed by authorities, natural calamities, or any other circumstance beyond our reasonable control.
Candles and home décor products are fragile. Please check the package for visible damage or signs of tampering at the time of delivery. We strongly recommend recording an unboxing video, with the shipping label visible, from the moment you open the package.
If you receive a product that is damaged, broken, defective or incorrect, you must notify us at hello@arkabound.com within forty-eight (48) hours of delivery, in accordance with our Refund and Cancellation Policy. Claims reported after this period may be declined.
Risk in the products passes to you upon delivery. If a shipment is marked as delivered by the courier partner but you have not received it, please contact us promptly at hello@arkabound.com with your order number so that we can investigate with the courier partner.
We reserve the right to update this Shipping Policy from time to time by posting the revised version on the Website, with the “Last updated” date amended accordingly. The version in force on the date on which you place an order shall apply to that order.
For any questions or concerns relating to shipping, please contact us:
Company: ARKABOUND (sole proprietorship)
Address: Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India
E-mail: hello@arkabound.com
Telephone: +91 98701 12172
GSTIN: 07CEZPG5097N1ZE