Last updated: 26 October 2026
This Refund and Cancellation Policy applies to all orders placed on www.arkabound.com (the “Website”) with ARKABOUND, a sole proprietorship of Ishita Garg, having its principal place of business at Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India (“we”, “us”, “our”). It forms part of, and shall be read together with, our Terms and Conditions, Shipping Policy and Privacy Policy. By placing an order on the Website, you agree to this Policy.
An order may be cancelled by written request to hello@arkabound.com, quoting the order number, at any time before it is dispatched. Once an order has been dispatched, it cannot be cancelled.
We may cancel an order at our discretion for reasons including stock unavailability, pricing or product information errors, an unserviceable delivery pin code, suspected fraud, or an undeliverable address. Where we cancel an order for which payment has been received, the amount paid shall be refunded in full.
In view of the fragile and consumable nature of candles and home décor products, and for reasons of hygiene and safety, we do not accept returns or exchanges on account of change of mind, or in respect of any product that has been used, lit, altered or damaged after delivery.
If you receive a product that is damaged, broken, defective or materially different from the product ordered, you must notify us in writing at hello@arkabound.com within forty-eight (48) hours of delivery. Your e-mail must include:
Upon verification of your claim, we shall, at our discretion, either replace the product or refund the price paid. Claims that are not reported within the stated period, or that are not supported by the photographs and unboxing video described above, may be declined. Please retain the product and all original packaging until your claim has been resolved.
Products purchased at a discount or during a sale are final sale and are not eligible for return, exchange or refund, except for damaged, defective or incorrect products reported in accordance with Section 3.
The following are not treated as defects, and are not eligible for a refund or replacement:
Approved refunds shall be credited to the original mode of payment within five to seven (5-7) working days of approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
In respect of cash-on-delivery orders, refunds shall be made by bank transfer or UPI to the account details furnished by you. You will be asked to provide these details when your claim is approved.
Nothing in this Policy affects any right that you may have under the Consumer Protection Act, 2019 or any other applicable law which cannot be excluded by agreement.
We reserve the right to update this Refund and Cancellation Policy from time to time by posting the revised version on the Website, with the “Last updated” date amended accordingly. The version in force on the date on which you place an order shall apply to that order.
To cancel an order, raise a claim, or make any complaint, please contact us:
Name & Designation: Ishita Garg, Proprietor and Grievance Officer
Company: ARKABOUND (sole proprietorship)
Address: Block B-7, Plot No. 32, Safdarjung Enclave-1, New Delhi – 110029, India
E-mail: hello@arkabound.com
Telephone: +91 98701 12172
GSTIN: 07CEZPG5097N1ZE
We shall acknowledge any grievance within forty-eight (48) hours of receipt and endeavour to redress it within thirty (30) days from the date of receipt.